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What mrace8 Does With Your Personal Data

This page sets out exactly what personal data we collect when you open an account, make a deposit through Touch 'n Go eWallet, Boost, or GrabPay, or contact our support team.

No data sold to third partiesAccount data stored securelyTouch 'n Go eWallet, Boost, GrabPay transactions logged for account recordsYou can request your data at any timeSSL encryption on all account pages
mrace8 What mrace8 Does With Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, correct something we have on file, or ask us to delete your account records, reach out through any of the channels below. Our support team handles data requests separately from general account queries — let us know upfront that your message is a privacy request so we can route it to the right person without delay.

Live Chat Available directly in your account dashboard. Start a session and label your message as a privacy or data request so we handle it through the correct process.
Email Support Send your data request to our support email address listed in your account settings. Include your registered contact number for faster verification.
Account Settings Some data corrections — display name, contact number, linked e-wallet — can be updated directly in your account profile without contacting support at all.
DATA HANDLING PRACTICES

How We Keep Your Account Data Safe

We apply SSL encryption across every account page, login flow, and payment screen. Our data retention approach is straightforward: active account records are kept for as long as your account remains open; closed account records are held for the period required by applicable financial and regulatory obligations, then purged. Cookies on the platform serve session management and security purposes — they keep your login active and help us detect unusual access patterns. We do not run advertising cookies or share cookie data with marketing networks.

SSL Encryption Every page where you enter account credentials or payment details — including Touch 'n Go eWallet and GrabPay screens — is protected by SSL. Your session data travels encrypted end-to-end.
Cookie Policy We use session cookies to keep you logged in and security cookies to flag unusual access. No advertising or third-party tracking cookies are placed on your device without your consent.
Data Retention Active account data is retained while your account is open. After closure, records are held only as long as financial regulations require, then permanently deleted from our systems.
Third-Party Sharing We share data with payment processors — such as Touch 'n Go eWallet, Boost, GrabPay — only to complete your transactions. No data goes to advertising networks, data brokers or unrelated third parties.

Common Questions About Your Privacy on mrace8

If your question is not covered here, the fastest route is live chat inside your account dashboard. For formal data requests — exports, corrections, deletions — the email channel gives you a written record of the exchange, which is useful if you need to follow up.

We collect your name, email, contact number, and the payment identifier you register — for example, your Touch 'n Go eWallet reference or GrabPay ID — along with device and IP data used for login security.

Payment data is passed only to the relevant processor — Boost, GrabPay, DuitNow, FPX — to complete your transaction. It is not sold, rented or shared with advertising networks or unrelated businesses.

Send a data export request to our support email listed in your account settings. Include your registered contact number so we can verify your identity before releasing the file.

Yes. Submit a deletion request through live chat or email. We will remove your personal data once the retention period required by applicable financial regulations has passed.

We use session and security cookies only — no advertising trackers. Disabling session cookies in your browser will log you out automatically each time you leave the page, as they maintain your login state.

No. Data collection works the same way across Malaysia. Access to the platform depends on local law and is available where local law permits, regardless of which city you are in.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.